Shipping Policy

Velmioraec™ — Operated by Hangzhou Yiqilai Trading Co., Ltd.
Legal Representative: Liu Danqing | Email: service@velmioraec.com
Business Address: Room 420-4, Building 5, No. 16 Jiaqi Road, Xianlin Subdistrict,
Yuhang District, Hangzhou City, Zhejiang Province, China.

Reach Our Team

Email: service@velmioraec.com
Telephone: +86 13410731841
Customer Service Hours: 8:00 AM–10:00 PM

Prompt Dispatch

We aim to prepare orders promptly and arrange dispatch as soon as they are ready. Preparation and transportation are separate stages. Consult the order information for preparation details and the FAQ for the standard transportation estimate.

If dispatch is delayed, we will explain the available options, including cancellation where the shipment can still be stopped.

Origin, Destinations, and Charges

The applicable dispatch location and delivery availability are disclosed with the shipping information for your order. Our business address does not, by itself, identify the shipping origin.

Shipping charges are shown before order submission. Any applicable information about import charges is disclosed with the delivery terms for the destination.

Following Your Parcel

After dispatch, we provide shipment confirmation and available tracking information. Carrier scans may not appear immediately.

For missing tracking updates, delivery delays, or a parcel you cannot locate, email service@velmioraec.com with your order number. The customer support handling period stated in Contact Us applies.

We investigate delivery concerns with the carrier. A tracking entry marked “delivered” does not automatically invalidate a missing-parcel report. Where a delivery failure is confirmed, we arrange an appropriate remedy, including replacement or refund where applicable. Refunds follow the Return Policy.