Contact Us
Velmioraec™Velmioraec™ — Operated by Hangzhou Yiqilai Trading Co., Ltd.
Legal Representative: Liu Danqing | Email: service@velmioraec.com
Business Address: Room 420-4, Building 5, No. 16 Jiaqi Road, Xianlin Subdistrict,
Yuhang District, Hangzhou City, Zhejiang Province, China.
Reach Our Team
Email: service@velmioraec.com
Telephone: +86 13410731841
Customer Service Hours: 8:00 AM–10:00 PM
When contacting us about an order, include its order number and a short description of the assistance needed. Photographs of an affected item or parcel can help us investigate damage or an incorrect delivery.
What Happens Next
We handle and respond to after-sales requests within 3 business days of receipt. If a case needs further investigation, our response will explain the next action and any information still required. This handling period does not mean every carrier investigation will be completed within that period.
Business days are Monday through Friday, excluding public holidays in China. Calendar days include weekends and holidays.
Return Correspondence
Request an eligible return within 30 calendar days after delivery. Contact us before posting merchandise so we can provide the appropriate return address. The business address above is not automatically a return destination.