Return Policy

Velmioraec™ — Operated by Hangzhou Yiqilai Trading Co., Ltd.
Legal Representative: Liu Danqing | Email: service@velmioraec.com
Business Address: Room 420-4, Building 5, No. 16 Jiaqi Road, Xianlin Subdistrict,
Yuhang District, Hangzhou City, Zhejiang Province, China.

Reach Our Team

Email: service@velmioraec.com
Telephone: +86 13410731841
Customer Service Hours: 8:00 AM–10:00 PM

Requesting a Return

Contact service@velmioraec.com within 30 calendar days after delivery. Provide your order number, identify the item, and explain the reason. Include photographs when relevant to damage or an incorrect item.

We handle and respond to after-sales requests within 3 business days of receipt. A request received within the return window remains timely while you await our instructions.

Item Condition and Destination

Change-of-mind returns must be unused, undamaged, and complete with their original packaging and accessories. These conditions do not prevent claims for products received damaged, defective, incorrect, or materially different from their descriptions.

We provide the appropriate return address and instructions after reviewing the request. Do not send merchandise to the business address without confirmation. Keep your dispatch receipt and available tracking details.

Costs and Remedies

For change-of-mind returns, the customer covers return shipping. Original outbound shipping charges are excluded from the refund unless applicable law requires otherwise. No restocking fee applies.

For damaged, defective, incorrect, or materially misdescribed items, we arrange an appropriate replacement, refund, or return solution without additional cost to the customer.

Refund Timing

Where a return is required, we inspect the received item and communicate the decision within 3 business days. Where no return is needed, we assess the supporting information and confirm the decision.

Approved refunds reach the original transaction account within 7–10 business days after approval. If yours has not arrived by then, contact us for tracing and assistance.

These arrangements do not limit mandatory consumer rights or any longer statutory remedy period.