FAQ
Velmioraec™Velmioraec™ — Operated by Hangzhou Yiqilai Trading Co., Ltd.
Legal Representative: Liu Danqing | Email: service@velmioraec.com
Business Address: Room 420-4, Building 5, No. 16 Jiaqi Road, Xianlin Subdistrict,
Yuhang District, Hangzhou City, Zhejiang Province, China.
Reach Our Team
Email: service@velmioraec.com
Telephone: +86 13410731841
Customer Service Hours: 8:00 AM–10:00 PM
What information should I check before ordering?
Review the ornament’s measurements, materials, finish, and included components. Contact us if a detail essential to your decision is unclear.
How long does transportation take?
Estimated transportation time is 3–7 calendar days after dispatch. This excludes order preparation and is an estimate rather than a guaranteed arrival date. Preparation information is provided separately with the applicable order information.
How are shipping charges shown?
The shipping charge applicable to your destination and delivery option is shown before you submit your order. Review the full order summary before proceeding.
Can I change or cancel my order?
Email us promptly. Cancellation is available if dispatch can still be stopped. We will confirm the outcome; sending a request alone does not confirm cancellation. Once dispatched, the Return Policy applies.
How long do I have to request a return?
Submit your request within 30 calendar days after delivery. Eligibility, return instructions, and responsibility for shipping costs are explained in the Return Policy.
When will a refund arrive?
Approved refunds reach the original transaction account within 7–10 business days after approval.
How quickly will support respond?
We handle and respond to after-sales requests within 3 business days of receipt.